- Customer can request free Exchange within 48 hours from the day she received the item , after this time frame is over any exchange request will be rejected .
- Exchange is done one time only.
- Customer has no right to request a return after the exchange has been processed.
- Customer can request a return within 2 days from receiving the item, once this time frame is over , any return request will be rejected.
- The internal team will check internally the return case to determine either to accept or to reject it without providing any reason .
- incase we accepted the return request, we receive the item first to inspect it's quality , shapenwear has all the rights to accept or reject the return request without providing any reason after the inspection.
in case shapenwear accepted the return requent : -
- The refund will be issued up to 15 working days after we accepted the case.
- We charge a return fee 200 EGP for all returns which will be deducted from your refund.
in case shapenwear rejected the refund : -
- the item will be shipped back again from our facility to the client.